Refund policy

30-day money-back guarantee!

Joytale.net Important information.

No Questions Asked Returns: You may return your order within thirty (30) days of receipt.

To start a return, you can contact us at info@joytale.net. Please note that returns will need to be sent to the following address:  4231 S 37th St, Phoenix, AZ 85040, United States.

Please review the full details of the return agreement below to determine if any special conditions apply.

Return Agreement

1.All parts and accessories purchased on Joytale.net are non-returnable unless an incorrect item is received or the item arrives damaged.

2.Products must be returned in original packaging in new and resalable condition within thirty (30) days.

3. Products must be returned in their original condition: without alteration, abuse, neglect, or accident. Proper maintenance is a must.

4. All packaging materials, instructions, and parts must be returned. Any missing parts or damage will be deducted from your refund amount. We will not accept returns on any product that has any ongoing damage.

5. We will charge a 25% - 35% restocking fee according to the following circumstances.

• When the product is in good condition and not damaged
• Returns due to the buyer not confirming the purchase size.

6. If your order is more than thirty (30) days old and has been used, you will not be eligible for returns, refunds, or exchanges.

7.In order to provide you with complete satisfaction and to maintain our low prices, all costs incurred when returning orders with free shipping will be borne by the buyer.

8. All refunds will be made to the original payment method. If the original payment method is no longer available to receive a refund, appropriate proof and documentation will be required. Acceptance of other payment methods is at the sole discretion of Joytale when issuing a refund.

9. Please keep all packaging materials (boxes, pallets, pallet ties, etc.), instruction manuals, and equipment parts during the warranty period as they must be returned with the product. We do not accept any product without packaging materials. If you do not have packaging materials, you can contact us to obtain the necessary packaging materials, but the cost of the packaging materials will be deducted from the refund amount.

Return Process

Step 1: Send a return request email to info@joytale.net within thirty (30) days of receipt of your order. Include a description and photos explaining the reason for the return. Returns will not be accepted without prior approval from customer service.

Step 2: After the customer service department approves your request, you will receive a return label and use this return logistics label number to return the item.

Step 3: Please send the item back to us as soon as possible.

Step 4: Once your return is received at our warehouse, we will process your return within three (3) to five (5) business days. Once your return has been confirmed and inspected, please allow up to two (2) billing cycles for it to be posted to your account. Otherwise, we will arrange an exchange based on the conditions. Items returned in unacceptable circumstances will not be processed as a refund and may be shipped back to you.

Return due to shipping damage

Our products are in perfect condition 99% of the time, but we still ask our customers to inspect the products upon delivery.

If there is minor damage (parts are damaged/the product is bumped during transportation), send us a damage claim by sending an email to info@joytale.net, and customer service will provide you with the best solution based on the situation.

In the event that the product is extremely damaged and inoperable, please contact JOYTALE Customer Service in the presence of the delivery driver. We will evaluate the situation and issue a return number upon confirmation. Our warehouse will reject returns without a return number.

If you have accepted your shipment and believe the equipment is damaged beyond repair, you will need to send photos of the damage in order to file a claim with the carrier. Filing a claim will allow the carrier to retrieve the equipment and return it to our warehouse. If a claim cannot be made, the return will be treated as a normal return and the returns agreement will apply to your refund.

Cancel order

Cancellations must be made by email only.

We only support order cancellation within twelve (12) hours of successful order payment. Once twelve (12) hours have passed and a shipping order is canceled or rejected for reasons other than damage, the Buyer is responsible for initial shipping costs, return shipping costs, and a 25% restocking fee to cover the time, labor, and materials invested in preparing the shipment.

Parts and Replacements

If you receive a damaged, defective, or incorrect item, we will send parts by our warranty policy.

If parts don't solve the problem, a replacement can be sent as long as the exact item is available.

Send your original item back using the return label provided to you. You are required to return the original item within 5 days to avoid paying for the original and replacement items.

Replacement orders will be created within 5 business days of receipt of the return and will ship at the same speed as the original item.

Replacements cannot be created for items that have been previously returned and exchanged once.